EXLPAYLITE

At ExlPayLite, we prioritize the safety and security of your transactions. We have implemented robust fraud detection measures to ensure that all activities are legitimate and secure. Below is information regarding how we handle fraud detection and what you should do if you suspect fraudulent activity.

1. Monitoring and Detection

ExlPayLite employs advanced monitoring tools and techniques to detect fraudulent activities across our platform. We continuously monitor transactions for irregularities such as unusual account activity, unauthorized fund transfers, or abnormal spending patterns. If any suspicious activity is detected, immediate action will be taken to safeguard your account and funds.

2. Reporting Fraudulent Activities

If you suspect any fraudulent activities or unauthorized transactions on your ExlPayLite wallet, please report it to us immediately. Provide the details of the transaction along with any available proof (such as screenshots or transaction IDs) to assist us in investigating the issue thoroughly.

To report fraud, please contact us via email at:

• Email: exlpaylite@excelcoresolutions.com

3. Fraud Investigation Process

Once a fraud report is submitted, our fraud detection team will begin investigating the issue immediately. We will review the transaction details and any supporting evidence you provide to identify the source of the problem. If the activity is confirmed to be fraudulent, we will take necessary actions to secure your account and prevent further unauthorized transactions.

4. Consequences of Fraud

If fraudulent activity is identified, ExlPayLite will take strict action, including account suspension, temporary restrictions, or permanent closure, depending on the severity of the incident. The funds may also be frozen until the issue is resolved. Any losses incurred due to fraud will be evaluated and addressed in accordance with our policies.

5. Preventing Fraud

To protect your account from fraud, we recommend following these best practices:

• Keep your account details and login credentials confidential.
• Enable two-factor authentication (2FA) for additional security.
• Regularly monitor your account for any unusual transactions.
• Be cautious of phishing attempts or suspicious links.

6. Contact Information

If you have any concerns or need assistance regarding fraud detection or reporting fraudulent activities, please reach out to ExlPayLite support:

• Email: exlpaylite@excelcoresolutions.com
• Phone: +91 7478824360
• Address: Netaji Park (Near Netaji Statue), Chakdaha, Nadia, West Bengal 741222
• Working Hours: Monday - Friday, 9:00 AM - 05:00 PM