Terms and Conditions

Please carefully read the following Terms and Conditions, which govern your rights and responsibilities while using the services of ExlPayLite.

Effective Date: August 02, 2025

These Terms and Conditions (“Terms”) constitute a legally binding agreement between Excel Core Solutions (“Company”, “we”, “our”, or “us”) and any individual or entity (“you”, “your”, or “user”) who accesses, registers, or uses any of the services provided on the ExlPayLite platform.

Section A: Terms for Domestic Users

  1. User Verification: ExlPayLite reserves the right to authenticate user KYC, including but not limited to PAN and Aadhaar information, to ensure compliance with applicable regulatory requirements.
  2. Nominee Addition: Nominee designation shall be facilitated through offline procedures. In the event of the account holder’s demise, the nominated individual shall be entitled to claim any residual wallet balance, subject to verification and approval.
  3. Minimum Balance Requirement: Users are required to maintain a minimum wallet balance of ₹500 to avoid service disruption. Failure to do so may result in temporary suspension of wallet functionalities. This ₹500 is fully refundable upon wallet closure by the user or in the event of the user’s death.
  4. Joining Fees and Annual Maintenance Charge: There is no joining fee and no Annual Maintenance Charge (AMC). Users can enjoy full wallet functionality without any recurring fees or hidden costs.
  5. Bonus: Bonus credits may be issued based on business verticals and payment modalities. Each bonus point shall hold a monetary value of ₹0.25. Upon accumulation of 25 points, the user may initiate redemption, wherein 10% of the total reward points may be transferred to the main wallet balance during each eligible claim.
  6. Fund Transfer Mechanism: Wallet funds can be transferred conveniently by scanning a QR code. This method allows users to make quick and secure payments directly to merchants or other recipients without the need to manually enter payment details, ensuring faster transactions and reduced chances of error.
  7. Balance Limit: The wallet balance shall not, under any circumstances, exceed ₹100,000. Once this limit is reached, further loading of funds shall be restricted until the balance falls below the prescribed cap.
  8. Wrong Transactions: Users must report erroneous or disputed transactions within two (2) working days. Reports must include the Transaction ID or Reference Number as reflected in the Transaction History or Payout dashboard to facilitate investigation and resolution.
  9. Cancelled Transactions: If any booking or transaction prepaid through ExlPayLite is cancelled, you must raise a ticket or submit a complaint through the ExlPayLite app by selecting the “Refund” option. You are required to provide valid proof of cancellation along with all relevant details and supporting information for processing the refund request.
  10. Payout and Fund Load Fees: A platform service fee of 3%, plus 18% GST, will be applicable on all fund-loading transactions. However, payouts are completely free of charge and are processed seamlessly via QR code scan, ensuring instant and hassle-free transfers without any banking fees or deductions.
  11. Transaction Disclosure: All wallet transactions shall be governed by applicable legal and regulatory frameworks. ExlPayLite retains the right to disclose transactional data to statutory authorities as mandated by law, without incurring any liability.
  12. Suspicious Activities: ExlPayLite reserves the right to suspend accounts, with immediate effect and without prior notice, if any unethical, fraudulent, or suspicious activity is detected or suspected.
  13. Account Closure: Users wishing to close their account must formally request closure via registered email, citing valid reasons. Upon approval, the wallet balance shall be remitted to the bank account after adjusting any outstanding charges. Accrued reward points shall be deemed forfeited upon closure.
  14. Suspended Accounts: In the event of account suspension, the remaining balance shall be frozen and deemed non-recoverable pending further investigation. ExlPayLite shall not be held liable for any loss arising from such action.
  15. Data Disclosure to Authorities: Excel Core Solutions reserves the right to disclose user information, including transaction and identity details, to any law enforcement agency or the Income Tax Department without prior notice, if such disclosure is required under applicable law or upon receipt of a lawful request or directive.

Section B: Terms for Foreign Users

  1. User Verification: ExlPayLite reserves the right to verify any user-provided information, including but not limited to government-issued identity documents such as Passport and VISA, to ensure compliance with applicable regulations and internal risk management policies.
  2. Nominee Addition: Nominee registration is an offline process. In the event of a registered user’s death, the nominee may claim the remaining wallet balance by submitting valid proof of identity, relationship, and death certificate, subject to verification and Company approval.
  3. Minimum Wallet Balance Requirement: Users are required to maintain a minimum wallet balance of ₹500 to avoid service disruption. Failure to do so may result in temporary suspension of wallet functionalities. This ₹500 is fully refundable upon wallet closure by the user or in the event of the user’s death.
  4. Joining Fees and Annual Maintenance Charge: There is no joining fee and no Annual Maintenance Charge (AMC). Users can enjoy full wallet functionality without any recurring fees or hidden costs.
  5. Bonus and Reward Points: Bonuses may be awarded based on the selected Line of Business and Mode of Payment. Reward points will be credited at the rate of ₹0.25 per point. Upon accumulating a minimum of 25 points, users may initiate a redemption request. During redemption, only 10% of the total reward points can be credited to the user’s main balance. Unredeemed points do not carry any monetary liability on the part of ExlPayLite.
  6. Fund Transfer Mechanism: Wallet funds can be transferred conveniently by scanning a QR code. This method allows users to make quick and secure payments directly to merchants or other recipients without the need to manually enter payment details, ensuring faster transactions and reduced chances of error.
  7. Wallet Balance Limit: The total balance within a user’s wallet must not exceed ₹100,000 at any given time. Once this threshold is reached, no additional funds shall be permitted to be added. ExlPayLite is not liable for failed top-ups or excess amounts attempted beyond this limit.
  8. Reporting Incorrect Transactions: Users must notify ExlPayLite of any disputed or incorrect transactions within two (2) working days of occurrence. Notifications must include the Transaction ID or Reference Number, which can be found in the Transaction History or Payout screen. Failure to report within the stipulated timeframe may result in denial of remediation.
  9. Platform Charges – Fund Load and Payout Fees: A platform fee of 4%, plus 18% GST, will be applicable on all fund-loading transactions. Payouts made via QR Scan will incur standard charges as per the prevailing rate schedule set by ExlPayLite or its authorized banking partners. However, in select cases, these payout charges may be refunded by redeeming reward bonus points available in the Bonus section making your transactions even more rewarding.
  10. Cancelled Transactions: If any booking or transaction prepaid through ExlPayLite is cancelled, you must raise a ticket or submit a complaint through the ExlPayLite app by selecting the “Refund” option. You are required to provide valid proof of cancellation along with all relevant details and supporting information for processing the refund request.
  11. Transaction Disclosure to Authorities: All wallet transactions are subject to applicable local and national laws. ExlPayLite reserves the right to disclose transaction-related data to regulatory, legal, or government authorities upon lawful request or in compliance with statutory requirements, without incurring any liability.
  12. Suspicious or Unethical Activities: If any transaction or account activity is deemed suspicious, unethical, or fraudulent, ExlPayLite may suspend or permanently block the user’s account without prior notice. The decision of the Company in this regard shall be final and binding.
  13. Account Closure Procedure: Users who wish to close their ExlPayLite wallet account must send a written request with a valid reason to customer support via the official email address. Upon approval, the remaining wallet balance shall be transferred to the user’s bank account, after deduction of any outstanding charges. Reward points, if any, shall lapse and are non-refundable.
  14. Consequences of Account Suspension: In the event that an account is suspended due to violation of terms, suspicious activity, or regulatory issues, the entire wallet balance shall be frozen. The Company reserves the right to retain such funds until a full investigation is completed. No claim for recovery of funds shall be entertained during the suspension period.
  15. Data Disclosure to Authorities: Excel Core Solutions reserves the right to disclose user information, including transaction and identity details, to any law enforcement agency or the Income Tax Department without prior notice, if such disclosure is required under applicable law or upon receipt of a lawful request or directive.
Contact Information

For further assistance or inquiries regarding these Terms and Conditions, please contact our support team:

Email: exlpaylite@gmail.com / exlpaylite@excelcoresolutions.com